Privacy Policy
We respect our customers' privacy and are committed to protecting their personal data in accordance with the law and industry standards. This Privacy Policy (the “Policy”) sets out how we collect, use, store, disclose and protect the personal data we have collected from you or that you have provided through the EBOOST app.
When you access and use the EBOOST app, or provide personal data to us, you agree to and accept the terms of this Policy and consent to our collection, use and disclosure of your personal data in accordance with these terms. If you do not agree, please stop accessing and using the EBOOST Platform and do not provide any personal data to us.
Unless otherwise defined, the terms used in this document have the same meaning as the terms defined in the Terms of Use.
1. Purpose and scope of information collection
Providing your personal data to us is entirely voluntary. If you choose not to provide personal data, we may be unable to give you access to the EBOOST Platform and the services you request.
“Personal data” means data that can be used to identify a specific individual. When you access and use the EBOOST Platform and the Services, we collect the following personal data:
- Name, phone number, email and other related information.
- Your financial information (for example, credit card number and bank account details).
- Personal data of other people (where you use the service and share content with others, or invite them to use the EBOOST Platform and our Services).
- Other information that we are required or authorized to collect under applicable laws, used to verify or identify you, or to verify any information you provide.
Automatic collection
When you access and use the EBOOST Platform and the Services, certain personal data is automatically collected through you or the device you use to access it, including:
- Transaction information based on your activities with us (for example, the services you have paid for).
- Certain battery types, electric motorbikes, or other information related to our EBOOST app.
- Location data, including location information when you select a charging site on the EBOOST app.
We may also collect personal data and information from you when you submit a request, feedback or email through our website or other communication channels.
If you provide, or allow the collection of, the personal data of any other individual, you must ensure that you have informed that individual of the purpose for which we need their personal data, and that they consent to you disclosing their personal data to us for these purposes.
2. Scope of information use
We collect and use the personal data received from you for the purposes listed below or for related purposes.
Service delivery purposes
- To provide the Services you have requested.
- To confirm, operate and maintain your account.
- To improve and promote the EBOOST Platform, our products, Services and content.
- To provide you with personalized services based on how you access and use the EBOOST Platform and Services.
- To develop, conduct research on, and market products and Services, including collecting data on how you use the EBOOST Platform to deliver personalized electronic marketing content and materials.
- To send you important notices, including information relating to services, changes to terms, laws and software updates.
- To respond to your feedback.
In connection with the purposes above, we may disclose, transfer and jointly use your personal data with affiliated companies. In addition, we may also disclose your personal data to third parties, including our other service providers or related businesses and service providers.
If we use or disclose your personal data for a purpose (the “secondary purpose”) other than the primary reason for which the data was collected (the “primary purpose”), to the extent permitted by law, we ensure that:
- The secondary purpose is related to the primary purpose and you could reasonably expect us to use or disclose the information in that manner; or
- You have consented to the use or disclosure of your personal information for the secondary purpose; or
- The use or disclosure is required or authorized by or under the law; or
- The use or disclosure is permitted by law (for example, as a material part of an investigation into suspected unlawful activity).
If we receive personal data voluntarily that we are not permitted to collect under this Privacy Policy or applicable laws, that personal data will be destroyed or the identity of the person it identifies will be anonymized as soon as possible.
Business purposes
- To comply with our legal obligations and requirements.
- To enforce the obligations set by us and the contractual terms and conditions.
- Accounting, risk management and record-keeping.
- Research, planning and statistical analysis.
- To prevent, detect, address and investigate fraudulent or other unlawful conduct, or to mitigate the risk of such conduct occurring.
- Staff training and other related purposes.
Additional purposes
If you consent, we may collect and use your personal data for additional purposes, including:
- Inviting you to help promote the EBOOST Platform and the Services on social media platforms.
- Notifying you about our latest activities and special promotions.
- Notifying you about third-party products and/or Services that may be of interest to you.
- Inviting you to take part in surveys conducted by us and/or third parties.
- Publishing your feedback about us and/or our services on advertising channels (including but not limited to press, social media, etc.).
Contacting you
When using personal data to contact you for the purposes above, we may reach you by mail, email, message, phone, notifications (on your devices) or other means. You can choose the type and manner of the information you receive from us by adjusting your communication preferences on the EBOOST Platform or on your device.
3. Information retention period and protection of personal data
We will retain your personal data for as long as it is still needed for business or legal purposes. We will destroy or delete this information once your personal data is no longer needed by us.
We will take reasonable precautions to protect your personal data from loss, misuse or unauthorized disclosure. However, we may not be responsible for any security breach or breach of confidentiality (for example, hacking) beyond our control.
4. Disclosure of personal data
Disclosure to third parties
We may disclose your personal data to our subsidiaries, affiliates, partners, contractors and related parties based on the purposes set out in Article 2 above.
Disclosure to service providers
- Our service providers and data processors (for example, accounting, storage, maintenance services, data analytics services, email services, delivery services, payment processing services, advertising, etc.).
- Professional consultants and advisors (for example, accountants, lawyers, auditors).
Disclosure for corporate transactions
We and our affiliated companies may engage in corporate asset transactions, such as mergers, acquisitions or asset transfers. In these situations, we may transfer and/or disclose your personal data to complete the transaction.
Permitted disclosures
We may disclose your personal data when required or permitted by applicable law, for example to authorities and regulators or public agencies in order to meet their requirements, policies and guidelines.
5. Entity collecting and managing information
If you have any questions about how we handle personal data, wish to make any request relating to your personal data, or have any questions about the policy, please contact us via email support@eboost.vn:
EVMOBILITY – Customer Care Department (EVIDA CO., LTD)
Address: 48B Dang Dung, Tan Dinh Ward, Ho Chi Minh City, Vietnam
E-mail: support@eboost.vn
Phone number (Hotline): 0868108011
6. Accessing and editing personal data on the EBOOST system
Mechanism for receiving and resolving consumer complaints relating to personal information being used beyond the notified purpose or scope: If you believe that any Content published publicly through the Platform infringes your rights, the rights of any third party, or violates the law, please notify us. A notice is considered valid if it contains all of the following information:
- Subject line: [Violation Report]
- Complainant information (full name, email, contact phone number, etc.).
- Violation details (documents, screenshots, links, video, etc.).
We will process every violation report we receive. All violation reports or requests for assistance must be sent to the following address:
Recipient: EVMOBILITY – Customer Care Department (EVIDA CO., LTD)
Address: 48B Dang Dung, Tan Dinh Ward, Ho Chi Minh City, Vietnam
E-mail: support@eboost.vn
Phone number (Hotline): 0868108011
For you to continue using the Platform and for us to provide the Services, the personal data you provide must be accurate and complete. You are responsible for notifying us of any changes to your personal data, or if you believe the personal data we hold about you is inaccurate, incomplete, misleading or out of date.
You can update your personal data at any time by logging into your account on the Platform. We may take steps to share updates to your personal data with the third parties and affiliates we have shared data with, if your personal data is still needed for the purposes set out above.
You may request information about the personal data we have collected, or ask how your personal data has been used, disclosed, stored or processed, through your account information settings on the Platform or by contacting us. You may also request corrections to any errors or omissions in the personal data. To help us process your request, we may need to ask you to provide additional relevant information. To the extent permitted by law, we may decline to make corrections if such requests are unfounded or unreasonable.
To the extent permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. In such cases, we will inform you of the fee before processing your request.
7. Transfer of personal data outside the country of residence
You agree and authorize us to transfer your personal data to any location outside your country of residence for the purposes described above.
If we transfer your personal data to a country or territory outside your country of residence, we will ensure that the recipient is required to protect your personal data to a standard equivalent to the applicable laws of your country of residence, by ensuring the recipient complies with equivalent data protection laws, or is bound to protect your personal data under the law.
8. Your rights
You may:
- Access your personal data through your personal account.
- Edit your personal information through your personal account.
We may charge a fee when responding to your requests to access personal data or for information about how we have used or may have used your personal data. If a fee is necessary, we will inform you in advance of the amount and will respond to your request once payment is completed.
9. Changes to the policy
We may update and amend this Policy as necessary. The updated Policy takes effect immediately upon being published on the EBOOST app, supersedes previous versions and applies to personal data provided to us beforehand as well. If you do not agree with the updated Policy, please immediately stop accessing and using the EBOOST Platform and the Services. You are deemed to have accepted the updated Policy if you continue to access and use the EBOOST Platform and Services after the updated Policy takes effect.
10. Contact us
If you have any questions about how we handle your personal data, wish to make any request relating to your personal data, or have any questions about this Policy, please contact us at support@eboost.vn.
Terms of Use
This contract sets out legally binding obligations on you. If you do not agree with any term of this Contract, please do not access the EBOOST charging network, do not use any service provided through this app, and do not register an account to use these services. You confirm that you have carefully read and agree to all the terms of this Contract.
Introduction / Purpose
EBOOST provides charging services for electric motorbikes, bicycles and scooters through mobile apps (including iOS and Android operating systems) (collectively referred to as “EBOOST”). By accessing the EBOOST Platform and using the Services provided through the EBOOST Platform, you agree to accept the terms of this Contract.
EBOOST's Services aim to provide a convenient, affordable charging solution together with a range of other benefits. If you have any questions about any term of this Contract or about our Services, please contact customer care at support@eboost.vn.
The clause headings and titles in this Contract are for ease of reference only and do not affect or limit the structure or interpretation of the terms of this Contract.
Scope
Parties to the contract: This contract is entered into between you and the operator of the EBOOST Platform in the country where you use the service through the EBOOST Platform.
The Services provided through the EBOOST Platform are currently operated in Vietnam. If you are not a Vietnamese citizen or are not residing in Vietnam, you may not use this Service.
We, EVMOBILITY CO., LTD, are the operator of the EBOOST Platform and Services in Vietnam. Any reference to “we” or “EBOOST” represents “EVMOBILITY CO., LTD”. We will notify you, through any post or announcement in our newsletter or on the EBOOST app, of any transfer or assignment of our rights and obligations under this contract to a third party that we deem appropriate.
1. Registration
Membership eligibility
You represent and warrant that, if registering to use the Service as an individual, you must be at least 13 years old; if 18 or older, you have the full capacity and competence to enter into and comply with the Terms; if between 13 and 18, you have the consent of a parent or legal guardian. If registering on behalf of an entity other than an individual, you represent and warrant that you are authorized to enter into this contract and that the entity is bound by these Terms. We alone have the full right to refuse to provide the Service to any person or entity and reserve the right to change the eligibility criteria for using the service at any time.
You access and use the Service at your own discretion and risk, and you are solely responsible for protecting and maintaining the security of your User Account, including your account name, login password and all activities related to or occurring through your User Account.
- You may not use our products for any unlawful or unauthorized purpose, and in the course of using the Service you may not violate any law (including but not limited to copyright law).
- When using the EBOOST Platform, you may not transmit any viruses or code intended to cause harm.
- A violation of any point in the Terms of Use will result in the immediate termination of the Services without prior consultation with you.
You understand that your content (excluding credit card information) may be transmitted unencrypted, including (a) transmission over various networks; and (b) changes to conform and adapt to the technical requirements of connecting to networks or devices. Please note that credit card information is always encrypted when transmitted over the network.
User Account
To access the EBOOST Platform and/or Services, you will be required to register and create an account with us (the “User Account”). You must make a cash prepayment to pay for the Service. For security reasons, EBOOST has the right to deactivate any account (including deleting any remaining cash balance, if any) that does not have at least 1 charging transaction within 12 months. EBOOST will notify the account holder 30 days in advance.
Use of charging stations
By agreeing to these terms and conditions, the user agrees to transfer to EBOOST the legal ownership of the Emission Reductions generated or arising from the use of energy supplied by EBOOST through the EBOOST charging station network to the user.
The user waives the right to file, claim, request or receive, whether from EBOOST or any third party, any recognition or legal right relating to the Emission Reductions generated from the use of energy supplied by EBOOST. The user agrees that EBOOST (i.e. EVIDA CO., LTD) shall hold full and exclusive legal ownership and equitable interest in all such Emission Reductions, entirely free of any encumbrance or obligation, for EBOOST to use at its sole discretion.
Refund policy
Cash prepayments made into your EBOOST account are non-refundable.
Managing personal information
Please provide accurate, complete and up-to-date information for your Account. You can change or update your Account information at any time by updating it in the My Account section.
2. Rules of use
These are the rules that govern how you (a) use the charging system at various locations you select through the EBOOST Platform, and (b) pay for the use of services on the EBOOST Platform. These rules are part of the Contract between you and us, and also set out safety standards relating to how you use the charging system.
a) Using the charging system through the EBOOST app:
- Scan the QR code or select a specific charging socket.
- Plug your electric motorbike's charger into the selected charging port.
- Confirm charging.
- End charging.
- The wallet is automatically debited based on the agreed fee.
- Once finished, unplug the charger from the charging port.
b) Paying for the use of EBOOST services:
- When using the app for the first time, top up your wallet through the payment gateway (the minimum wallet balance is 20,000 VND).
- Before pressing confirm charging, the user will see the fee applicable to that service.
- Once charging is complete, the payment amount is automatically debited from the payment wallet.
3. Payment methods
Detailed instructions on how to top up your E-wallet in the EBOOST app to use EBOOST EV charging stations: Download the EBOOST app → Register an account → Go to information management → Go to My Wallet → Tap Top Up → Select the top-up amount → Select the appropriate payment method (there are 2 options).
Option 1: Top up via a linked card (Debit & Credit cards – Mastercard, Visa)
* Only cards issued in Vietnam are accepted.
- Step 1: Select the Top up via linked card method (Debit & Credit cards – Mastercard, Visa).
- Step 2: Select “Add another card”.
- Step 3: Enter the cardholder's information → Select Confirm.
- Step 4: Enter the linked card details → Select Link to confirm the top-up.
Option 2: One-time payment (All channels: ATM, Debit, QR code, etc.)
- Step 1: Select “One-time payment” (All channels: ATM, Debit, QR code, etc.).
- Step 2: Enter the payment account holder's information → Select Confirm.
- Step 3: Select a payment method. There are 4 methods:
- International card (Visa, Mastercard, JCB) → Select the card type → Fill in the corresponding card details → Select continue to top up. (* Only cards issued in Vietnam are accepted.)
- Domestic ATM card → Select the bank → Fill in the corresponding card details → Select continue to top up.
- Mobile banking app (VietQR) → Select the bank so the system generates the corresponding QR code → Use the QR code to complete the top-up.
- Mobile banking app (VNQR) & E-wallet → Select the bank so the system generates the corresponding QR code → Use the QR code to complete the top-up.
Note: Throughout the top-up process, the app always displays the amount you have chosen to top up so you can review and confirm the details of each payment transaction before proceeding.
4. Payment
In the event that we change or cancel any request or action taken by you on the Platform, we will endeavor to notify you via email and/or the billing address / phone number provided at the time the request was made.
You agree to provide current, complete and accurate account and payment information for all your transactions. You agree to promptly update your account and other information, including your email address, credit card number and expiry date, so that we can complete transactions and contact you when needed.
Promotions and Discounts
- EBOOST may offer discount programs, promotions or service packages related to its Services from time to time.
- EBOOST reserves the right, at its sole discretion, to determine the scope of application of promotional programs, including but not limited to eligibility conditions, duration and scope of use.
- EBOOST has the right to exclude certain charging stations from any discount and/or promotional program (including service packages). These charging stations will be clearly identified in the details displayed on the EBOOST App.
5. Account security
It is your responsibility to protect and maintain the security of your login ID and Password. You agree to be solely responsible for this.
- You agree not to share or allow others to use your Account or Password, or to hand over or transfer your Account to any other individual or entity.
- You will be bound by and responsible for all communications and online activities transmitted or carried out through your User Account.
- All activities carried out through the User Account are deemed to be performed by you, regardless of whether they were carried out with your consent or acknowledgment.
- We accept no responsibility or legal liability for any loss, damage, cost or liability arising from misuse or fraudulent use of your Account.
- You must notify us immediately if you suspect or become aware of any unauthorized access to or use of your User Account. Until our investigation is complete, you continue to be responsible for all activities carried out through your User Account.
- You agree to keep confidential and to only disclose or use the personal information of other users (if provided through the Platform) for the purposes for which the information was disclosed to you.
6. Intellectual property rights
All rights, title and interest in the EBOOST Platform and/or Services, including all content under the Services, belong to our intellectual property or to the third-party data provider (the “Data Provider”), as the case may be.
- You may not use the Platform and/or Services, including all content, for publishing, distributing, transmitting, retransmitting, redistributing, broadcasting, reproducing or disseminating to any other person unless with our written consent.
- You may not edit, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content obtained from the Services and/or App unless with our written consent.
App
You can access and use the EBOOST Platform by downloading, installing and using our app (including all standalone software, mobile apps or browser add-ons) (the “App”).
To further improve, enhance and develop the App's features, we may provide upgrades, updates and bug fixes. You agree to download, install and use only the latest version of the App or other versions that we recommend.
We grant you a personal, limited, worldwide, royalty-free, non-assignable, non-transferable, revocable, non-exclusive license (with no right to sublicense) to use the App, Services and content for the sole purpose of enabling you to use and enjoy all the benefits of the Services in accordance with the Terms described.
- We alone have the full right to modify the fees for products and Services at any time without prior notice.
- We alone have the full right to modify or discontinue the Services (or any part or content thereof) at any time without prior notice.
- We disclaim all liability to you or any third party for any changes to the Services, including but not limited to modifications, price changes, suspension or discontinuation of the Services.
7. Your responsibilities
When using the EBOOST Platform or Services, you agree that you will:
- Comply with all applicable laws and regulations, including but not limited to those on data protection, intellectual property, tax, and the use of the charging system.
- Ensure that you use the equipment provided (including the charging system and the accompanying charging cable) carefully, and treat our staff and other users with respect.
- Be responsible for obtaining and maintaining all telecommunications equipment, broadband, computer hardware, devices and services required to access and use the EBOOST Platform or App, and pay all related costs.
- Comply with the usage instructions and safety standards for the charging system set out in Appendix 1 of this Contract.
You agree that you will not:
- Access the EBOOST App or use the Services if we have suspended your access and use.
- Rent, lease, sell, resell or carry out any profit-making commercial activities from the Platform, Services or charging system without our consent.
- Use the Services or charging system other than through the EBOOST Platform.
- Remove, alter or obscure any advertisements on the EBOOST Platform, on the charging system or on any device provided to you.
- Assist or encourage any conduct that violates this Contract.
9. Limitation of liability
User acknowledgment
- We do not warrant, represent or guarantee that your use of the EBOOST Platform, Services and/or content will be uninterrupted, timely, secure or error-free.
- We do not warrant that the results obtained from using the EBOOST Platform, Services and/or content will be accurate or reliable.
- You agree that we may from time to time remove the EBOOST Platform, Services and/or content for indefinite periods, or discontinue the Platform, Services and/or content at any time without prior notice.
- You agree to accept the risk of being able or unable to use the EBOOST Platform, Services and/or content. The Platform, Services and/or content are provided “as is” and “as available”, without any representation, warranty or condition of any kind, whether express or implied.
In no event shall EBOOST, including its directors, managers, employees, affiliated organizations, agents, contractors, interns, suppliers, service providers or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, severe, special or consequential damages of any kind arising from your use of the service. In jurisdictions that do not allow the limitation of liability, our liability is limited to the extent permitted by law.
10. Remedies for breach of contract
If you breach the terms of this Contract, without prior notice to or further consultation with you, and in addition to certain other rights and remedies, we may:
- Suspend or terminate your access to the EBOOST Platform, App and Services, and your right to use our charging system.
- Deduct an amount from your account, based on your loss, damage or compensation owed to us.
- Terminate the Contract.
You agree that if you (i) cause damage to our charging system (including the charging box and power socket) or other equipment we provide, and/or (ii) intentionally or unintentionally cause the charging system to become inoperable or unsafe to operate, you must pay us a fee ranging from 300,000 VND to 1,000,000 VND. The specific amount will be determined by us, based on the cost of management, transportation, repair and replacement for each charging system you damage. We may collect this cost by charging your User Account or the debit/credit card linked to your User Account.
We have the right to terminate this Contract immediately and recover any loss and damage (including economic loss and damage to trust and reputation) if you offer any gift or similar items (including physical goods, cash, cash equivalents, labor services, travel, etc.) as an inducement or reward to our employees or consultants in connection with this Contract.
11. Third-party links
Links to third parties on the EBOOST Platform may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and will not be liable for any third-party materials, websites, products or services.
- We are not liable for any damages related to the purchase of products, services, materials, content or any transaction made in connection with a third-party website. Please make sure you read the third party's policies carefully before entering into any transaction.
- Any complaints, claims, concerns or questions relating to third-party products should be directed to the third party for resolution.
12. Indemnification
You agree to indemnify, defend and hold harmless us and our parent company, subsidiaries, member companies, partners, employees, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and interns from any indemnity and claims (including reasonable attorney's fees) made by third parties arising from your breach of the Terms of Use or the incorporated documents, or from your violation of any law or the rights of a third party.
13. Changes
We alone have the full right to update, change or replace any part of the Terms of Use by posting updates and changes on the EBOOST Platform and Services. It is your responsibility to check the App periodically for these changes. Your continued use of or access to the EBOOST Platform or Services after the changes are posted is deemed to be your acceptance of these changes.
14. Termination
The obligations and liabilities of the parties incurred before the date of termination will not be affected by the termination of the contract for any purpose.
- These Terms of Use remain in effect until terminated by us.
- Your sole right and remedy from us in the event of dissatisfaction with or a complaint about the Service is to terminate your access to or use of the Service by notifying us that you are no longer using our Service.
- If we believe that you have failed, or we suspect that you have failed, to comply with any term or condition of the Terms of Use, we may terminate this contract at any time without notice; you remain liable for any unpaid fees up to the date of termination of the contract and/or of being denied access to the Service.
15. Force majeure
We will not be liable for any loss, damage or malfunction caused entirely by causes beyond our control, including but not limited to network equipment failures, connection failures, computer failures, failures of communication devices and other systems, power outages, strikes, riots, fires, floods, storms, war, acts of government, changes to laws and regulations, administrative decisions and other regulations, or orders of judicial or administrative authorities.
16. General provisions
Entire agreement
- Our failure to exercise or enforce any right or provision of the Terms of Use does not mean that we waive that right or provision.
- These Terms of Use and any operating policies or rules posted by us on the Platform or Services constitute the entire agreement and understanding between you and us, superseding any prior or contemporaneous agreements, communications and proposals, whether written or oral.
Severability
In the event that any provision of the Terms of Use is determined to be unlawful, void or unenforceable, that provision will still be enforced to the maximum extent permitted by applicable law, and the unenforceable part will not affect the validity and enforceability of the remaining parts.
Third parties
A person who is not a party to this Contract shall have no right to enforce any term of the Contract (Rights of Third Parties).
Governing law
These Terms of Use and the separate contracts under which we provide the Services to you shall be governed by and construed in accordance with the laws of Vietnam.
