Frequently Asked Questions

All EBOOST charging ports follow the same standard, so you can use any of them with confidence. Just choose the charging port or outlet closest to where you've parked for added convenience.

For high-power electric motorbikes (such as Dat Bike, etc.), we recommend using outlet no. 1 or no. 2 to ensure the best charging performance.

Since each electric motorbike brand may use a different charger, plug, and voltage, you'll need to bring the charger that matches your vehicle to plug into the outlet at an EBOOST charging station.

The EBOOST charger shows the status of each outlet through a numbered indicator-light system that corresponds to each port:

• Red light: Charging in progress
• Green light: Charging complete or outlet available

If you see an outlet showing a green light but an electric motorbike is still plugged in, please contact the parking attendant for help moving the fully charged vehicle so you can use that outlet.

There are a few possible reasons:

• Your phone's internet connection has been interrupted.
• You haven't tapped the “Start charging” button on the screen.
• The charging station isn't working. Please check the LED light on the EBOOST charging box. If there's no light (green or red), please contact the building management office.
• Your wallet doesn't have enough funds—please top up under “My Wallet.”

If none of the above apply, please report it to us by email at support@eboost.vn.

For security reasons, each account can only charge one electric motorbike at a time. If you need to charge several vehicles at once, use different accounts within the EBOOST system. You can also use the same account for different electric motorbikes one after another, but not simultaneously.