Privacy Policy

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

• Providing your personal data to us is entirely voluntary. If you choose not to provide personal data, we may not be able to grant you access to the EBOOST platform or the services you request.

• “Personal data” refers to data that can identify a specific individual. When customers access and use the EBOOST Platform and Services, we may collect the following personal data:

  • Name, phone number, email, and other related information.

  • Customer’s financial information (e.g., credit card numbers and bank account information).

  • Personal data of others (when customers use our services to share content or invite others to use the EBOOST Platform and Services).

  • Other information we are required or authorized to collect under applicable laws to verify or identify customers or confirm information provided.

• Automatically collected information:
  When customers access and use the EBOOST Platform and Services, some personal data may be automatically collected from their device, including:

  • Transaction information based on your activity (e.g., services paid for).

  • Certain types of batteries, e-scooters, or related information via our EBOOST app.

  • Location data, such as when you choose a charging location via the EBOOST app.

• We may also collect personal data when you send a request, feedback, or email through our website or other communication channels.

• If you provide or allow the collection of another individual’s personal data, you must ensure that you have informed them of the purpose and obtained their consent.

2. SCOPE OF INFORMATION USE

We collect and use personal data for the following or related purposes:

Service Provision

• Provide requested Services.

• Confirm, operate, and maintain customer accounts.

• Invite customers to improve and promote the EBOOST Platform, products, and Services.

• Provide personalized services based on usage.

• Develop, conduct research, and market our products and Services.

• Send important notifications (e.g., service info, changes in terms or laws).

• Respond to customer feedback.

We may disclose, transfer, and share your data with our affiliates and third parties (e.g., service providers or business partners). If personal data is used for a secondary purpose (different from the original purpose), we ensure that:

1. It is reasonably related to the original purpose;

2. The customer consents;

3. It is required or permitted by law;

4. It is necessary for investigations (e.g., illegal activities).

Data collected that cannot be used under this Policy or legal guidelines will be destroyed or anonymized.

Business Purposes

• Comply with legal obligations.

• Enforce our contractual terms.

• Accounting, risk management, and archiving.

• Research, planning, and statistical analysis.

• Prevent, detect, and investigate fraud or illegal acts.

• Staff training.

• Other related business activities.

Additional Purposes (with consent):

• Invite to promotional events or campaigns.

• Notify about new activities and special promotions.

• Inform about third-party products or services.

• Invite to participate in surveys.

• Publish customer reviews or testimonials.

Contacting Customers

We may contact you via mail, email, SMS, phone, in-app notifications, etc. You may manage your communication preferences via the EBOOST app or device settings.

3. DATA RETENTION AND PROTECTION

• We retain your data as long as necessary for business or legal purposes. Once no longer needed, it will be deleted or destroyed.

• We take reasonable precautions to protect your data from loss, misuse, or unauthorized access. However, we are not responsible for breaches beyond our control (e.g., hacking).

4. DISCLOSURE OF PERSONAL DATA

To Third Parties

• We may share data with affiliates, partners, contractors, or related entities for the purposes outlined in Section 2.

To Service Providers

• Data may be shared with service providers (e.g., accounting, analytics, email, delivery, payment processing, advertising) and professional consultants (e.g., accountants, lawyers, auditors).

For Business Transactions

• In mergers, acquisitions, or asset transfers, we may transfer or disclose your data to complete the transaction.

As Permitted by Law

• We may disclose data if required or permitted by law, including to authorities, regulators, or public agencies.

5. CONTACT INFORMATION FOR DATA COLLECTION AND MANAGEMENT

If you have any inquiries about how your data is handled, or wish to make any request regarding your personal data, contact us:

EVMOBILITY – Customer Service (EVIDA Co., Ltd.)

• Address: 48B Dang Dung, Tan Dinh Ward, Ho Chi Minh City, Vietnam

• Email: support@eboost.vn

• Hotline: 0868108011

6. METHODS AND TOOLS FOR DATA ACCESS AND MODIFICATION

Consumers may file complaints if their personal data is misused. A valid notice must include:

• Subject: [Violation Report]

• Complainant’s contact info (name, email, phone, etc.)

• Details of the violation (text, image, link, video, etc.)

Send all reports to:

Recipient:
EVMOBILITY – Customer Service (EVIDA Co., Ltd.)

• Address: Floor 1, 170-170Bis Bui Thi Xuan, Pham Ngu Lao Ward, District 1, HCMC, Vietnam

• Email: support@eboost.vn

• Hotline: 0868108011

To continue using our Platform and Services, you must ensure the accuracy and completeness of your data. Notify us of any changes or updates.

You may update your personal data anytime by accessing your account. We may also share your updates with third parties or affiliates if necessary for the stated purposes.

You may request information about your data, including how it was used, disclosed, stored, or processed, through your account settings or by contacting us. You may also request corrections. Additional info may be required to process your request. We may reject unreasonable or unsubstantiated requests.

Where allowed by law, we may charge a reasonable administrative fee for data access. We will inform you of any fee before processing your request.

7. CROSS-BORDER DATA TRANSFER

• You consent to us transferring your personal data outside your country of residence for the purposes described above.

• We will ensure that the receiving party provides equivalent data protection either by law or contractual obligation.

8. CUSTOMER RIGHTS

• You may:

  • Access your personal data via your account.

  • Edit your personal data via your account.

We may charge a fee for responding to data access requests. If so, we will notify you beforehand.

9. POLICY CHANGES

We may update this Policy when necessary. Updated versions take effect immediately once published on the EBOOST app and replace previous versions. If you do not agree with the changes, stop using the EBOOST Platform and Services immediately. Continued use means you accept the updated Policy.

10. CONTACT US

For any concerns or requests regarding your personal data or this Policy, please contact us at:

Email: support@eboost.vn